Your pack shipment

The delivery or collection of the ordered products are agreed between the Purchaser and Ermenea. If a delivery is agreed to the address of the Purchaser, it generally takes place until the house is closed if the local and constructive conditions allow it, and within the limit of normal and foreseeable expenses. If special devices are required (for example, lifting / lifting platform), the Purchaser is obliged to communicate this in advance and to support the additional costs. If the assembly is agreed, it will be carried out only if the structural conditions allow it, within normal spending limits. The lights and electrical systems are excluded from the assembly.

The goods are supplied / delivered within the agreed delivery terms. The Purchaser is informed if a product is temporarily unavailable. The Purchaser acknowledges that delays in delivery up to two months do not give him any right to refuse delivery of the goods ordered, to cancel the contract, to claim damages or to request reimbursement of the expenses incurred. Credits in return by the Purchaser can be accepted only with our consent.

If the products are not delivered by our suppliers without any fault on our part, despite having placed orders consistent with reliable suppliers, we are relieved of all responsibility and entitled to withdraw from the contract. In this case we will inform the Buyer immediately about the goods not available and, in case of withdrawal, we will immediately refund the amount already paid to the Purchaser.

Right of return

You can make a return within 14 calendar days from pick-up at the branch, from the date of the postmark or from the confirmation of delivery or receipt. If the Purchaser is unable to provide proof of delivery or receipt, the 14-day period begins with the order being shipped. They are excluded from the right to return (but not from the warranty rights): - Orders of legal persons - Orders of tailor-made products / Items personalized or packaged according to specific wishes of the Purchaser - Foodstuffs - Products for care and cosmetics, copyrighted articles such as CDs, DVDs or books, after opening the package / seal - Services - Gift Vouchers - Discounted discounted products The product, not used and complete with all accessories, must be returned in the original packaging and in perfect condition. Return costs are to be paid by the Purchaser. The purchase price (net of additional costs, delivery and delivery costs) will be credited to the Purchaser's account for a future purchase or reimbursed in the form of a voucher. Reimbursement of the purchase price is made only if the customer specifically wishes.